01
Support Diagnostics Lab
A hands-on service-desk simulation where users choose incidents, run tests, watch a network map respond, build evidence, isolate a root cause, and resolve the ticket.
Launch diagnostic consoleTechnical Support · Applied Computing
Michael Harris · Portfolio 2026
TECHNICAL
PROBLEM
SOLVER.
I work where systems, people, and production problems meet. My background spans technical documentation, customer-facing troubleshooting, XML workflows, databases, programming, and practical software building.
Open to remote IT support and technical support roles
01 / Selected work
Projects that show how I think, not just what I know.
Useful systems, practical interfaces, troubleshooting, data, and AI-assisted product thinking.
02
AI Restaurant Operations Platform
An AI-first restaurant operations concept connecting sales, inventory, purchasing, forecasting, promotions, and management decisions while prioritizing integration with existing restaurant infrastructure instead of costly hardware replacement.
View GitHub repo ↗03
SQL Support Queue Explorer
A compact database interface that turns support-ticket data into operational views for urgent issues, repeat users, and open-ticket prioritization.
Open live demo04
TCG Signal
A trading-card technology product using AI-assisted development for prototyping, debugging, feature planning, mobile usability, application logic, and deployment problem solving.
Visit tcgsignals.com ↗05
Technical Documentation Workflow
Production-focused XML and illustration work involving structured content, technical accuracy, complex file troubleshooting, and coordination with engineering teams.
02 / Interactive lab
Don’t read how I troubleshoot. Try it.
A simulated service desk: choose an incident, run diagnostics in any order, watch the path change, and build enough evidence to resolve the problem.
Incident queue
Live pathGateway reachable · web fails
DeviceUnknown
GatewayUnknown
DNS / ServiceUnknown
TargetUnknown
Local IP192.168.1.84
Gateway192.168.1.1
Latency—
DNS—
Choose the next diagnostic
08%confidence
Current hypothesis
Insufficient evidence
Run tests to narrow the failure boundary.
03 / Database demo
A tiny support desk, queried live.
Select a view and watch the query and result set change.
support_queue.db
| ID | User | Category | Priority | Status |
|---|
04 / Experience
Technical work has been the through-line.
Technical Illustrator · O'Neil
Diagnose Illustrator, EPS, SVG, and XML workflow problems in an accuracy-critical technical documentation environment.
Pre-Production Engineer · Norka Inc.
Reviewed customer files, identified technical defects before production, and converted requirements into production-ready deliverables.
Applied Computing · UW–Oshkosh
Java programming, database design & SQL, project management, IT ethics, web development, systems and computing.
05 / Capabilities
A practical technical foundation.
01
Support
Technical troubleshooting, software configuration, issue documentation and root-cause analysis.
02
Systems
Windows, macOS, Microsoft Office, systems and computing fundamentals.
03
Code + Data
Java, SQL, HTML, CSS, JavaScript, Git/GitHub and relational databases.
04
Production
XML workflows, technical documentation, Adobe Illustrator and Creative Cloud.
05
AI Workflows
AI-assisted troubleshooting, prompt engineering, rapid prototyping and research.
06
Communication
Clear technical explanation, documentation, verification and cross-functional problem solving.
06 / Contact